Return and Refund Policy

We are committed to providing high-quality products and services to our business customers. Therefore, below is our return and refund policy:

1. Return Terms:

• The customer has the right to request a return of the products within a maximum period of 3working days From the date of receipt.

• Products must be in their original condition, unused, and in their original packaging.

• Any return request for products manufactured to the customer's order or specially designed for the customer will be rejected.

2. Refund Terms:

• If the refund request is approved, the amount will be refunded within a maximum period of 14 working days Via the same original payment method.

• Any administrative fees, shipping or processing costs associated with the order will be deducted.

3. Refund request procedures:

• A formal request must be submitted via email or through the platform, specifying the request number and the reasons for the return.

• The customer may be asked to provide illustrative images or samples of the product when needed.

4. Exceptions:

• The return policy does not include products that have been used or damaged due to improper storage or transportation by the customer.

• No refunds will be given for orders cancelled after manufacturing has begun or shipment has been prepared.

5. General Provisions:

• Alia Khazima reserves the right to modify or update this policy at any time without prior notice.

• Each return request is handled individually based on the review of the case and circumstances of the request.