Seller Terms and Conditions

industry Export Directory is a platform owned by Tazamun Information Technology, registered in the Kingdom of Saudi Arabia under Commercial Registration No. (4030410121). This User Agreement, along with the Privacy Policy, constitutes the terms and conditions governing your use of the website industry.com.sa and all legal implications arising from your use of the services provided. Any use of the services on industry.com.sa constitutes acceptance of all terms and conditions of this Agreement, making it effective and enforceable upon your registration or use of the website industry.com.sa. We may change the terms and conditions of this Agreement from time to time, so we advise you to periodically review the Agreement to be aware of any changes.

Your use of the website industry.com.sa is conditional upon your acceptance of these User Agreement terms and conditions. If you do not agree with any part of the agreement, you must stop using the website and delete your account entirely. Your continued use of the website indicates that you have read, understood, and accepted the terms and conditions of this Agreement. If there is any part of this Agreement or any service provided on the website industry.com.sa that you do not understand, please contact us.

This Agreement is part of the regulation of the purely commercial relationship between its parties (the seller and the buyer) within a B2B framework, where the involved parties are traders or commercial entities, such as stores and factories on one side and buyers, such as stores and companies, on the other. Consequently, the laws and terms related to the protection of ordinary consumers do not apply to this relationship, including return and exchange policies unless there is a manufacturing defect or a failure to provide the agreed-upon service. The seller has the right to include their own terms that do not conflict with the provisions of this agreement.

Article 1: Definitions

Platform/Website/We: This term refers to Tazamon Information Technology and encompasses all forms of the company, whether it is the website industry.com.sa or any associated electronic application.

User/You: This term refers to the person who uses the Platform, visits it, registers on it, or requests any service through it. It includes both the seller and the buyer who must adhere to the terms and conditions of this Agreement. Note that the term “You” may refer to more than one person.

Seller/Entity: This term refers to the user who created an account on the Platform for the purpose of displaying and selling their products, whether as a company or an establishment. This term also includes the representative of the company or establishment who registered on the Platform on behalf of the company or establishment.

Buyer: This term refers to the user who created an account on the Platform for the purpose of purchasing products displayed on the Platform by the seller.

Agreement/Terms and Conditions: This term refers to this User Agreement, which includes the terms and conditions and the Privacy Policy of the Platform, as well as any written, electronic, or verbal agreements or contracts between the Platform and the user.

Order: This term refers to the purchase request submitted by the buyer through the Platform to buy a specific product from the seller. The order is in a pending state until the seller accepts or rejects it. Upon acceptance of the order, the product moves to the shipping stage.

Shipment: This term refers to the product for which the seller has confirmed the order and is preparing for delivery to the buyer. The shipment begins after the order is accepted and is subject to the return and refund policies outlined in this Agreement after the order is completed.

Refund: This term refers to the process by which the buyer requests to recover the amount paid for a product in case the order is canceled or the conditions for a refund outlined in this Agreement are met.

Return: This term refers to the act of returning the product from the buyer to the seller according to the conditions specified in this Agreement.

Laws: This term refers to the laws applicable in the Kingdom of Saudi Arabia.

~~Article 2: Seller Registration Requirements on the Platform~~

1- To register as a seller on the Platform, the representative of the establishment must first fill out their personal information and must have full legal capacity and be at least 18 years old, in accordance with the laws in force in the Kingdom of Saudi Arabia.

2- The seller—whether an establishment or a company—must have the legal capacity to engage in trade and supply and must provide the Platform with their commercial registration details and VAT registration certificate, along with any licenses or documents requested by the Platform.

3- The seller’s account name must match their official information, and registration under false, misleading, or illegal names, or names belonging to others, is prohibited.

4- The seller must register their account on the Platform with a mobile number and email address that belong to them in order to receive any notifications sent by the Platform. The Platform will use the registered email as the official communication method, and will not respond to any communications from the seller unless they are received from the registered email on the Platform. Therefore, the seller must ensure the accuracy of their information provided on the Platform or entered during registration.

5- The seller is prohibited from registering more than one account. In this case, the Platform has the right to suspend any additional accounts.

6- The Platform reserves the right to request legal documents to complete the registration process, such as the national ID number, a copy of the commercial registration, VAT registration certificate, and any other supporting documents to verify the seller’s eligibility and valid registration on the Platform. The Platform may also refuse a registration request or cancel any existing account if any of the conditions outlined in this Agreement are not met, or for any other reason at its discretion.

7- The seller must maintain the confidentiality of their account information, including their password, and must not share it with third parties. They must notify the Platform of any unauthorized access to their account, and the Platform reserves the right to verify the seller’s identity before taking any action to suspend the account.

8- If the seller fails to meet any of the registration conditions outlined in this clause, this Agreement will be void for them, and all legal consequences arising during its validity will apply to the seller.

9- The seller agrees that if they violate the provisions of this clause or provide incorrect information, they will be solely responsible towards the buyer or third parties, and the Platform will bear no responsibility or liability for damages arising to the seller, buyer, or third parties due to the seller’s violation of this clause.

Article 3: Accuracy of Information Provided to Us

The seller guarantees that all data and information held by the Platform are true, accurate, up-to-date, complete, and legal, including information about users added by the seller. The seller is obligated to update their information if any changes occur. The Platform is not responsible for any incorrect information provided by the seller.

Article 4: Platform Rights

1- The Platform provides brokerage services by facilitating the technical connection between the seller and the buyer to simplify the buying and selling process. Therefore, the Platform is not responsible for the products or services offered by sellers or the outcomes of these products or services. The seller is solely responsible for the products or services they provide.

2- All transactions between the seller and the buyer are independent of the Platform. The relationship between the seller and the buyer is separate from the Platform and is governed by the Agreement between them. The Platform is not responsible for any shortcomings or failures to fulfill obligations between either party.

3- The Platform may provide free services to the seller; however, this does not imply a permanent obligation to provide these services for free, as fees may be imposed on certain services at any time. Not all services and features will be available to all sellers at all times, and the Platform reserves the right to modify or discontinue any or all of the services for any reason without notice.

4- The Platform reserves the right to remove, modify, or reject any user-generated content or posts by the seller if it is found to violate applicable laws and regulations, breach the terms and conditions outlined in this Agreement, infringe on any third-party rights, could expose the Platform and its affiliates to liability, or could harm the interests of Platform members or its affiliated companies, or if it is found to be inappropriate, at the Platform’s discretion.

5- If the Platform identifies products, services, or content that violate laws and regulations, or infringe upon intellectual property rights, including trademarks and copyrights belonging to the Platform or third parties, the Platform has the discretion to refuse or remove any such materials or automatically suspend the account or services, including canceling purchase orders, without needing to notify the seller in advance.

6- The Platform has the right to automatically suspend the seller’s account without prior notice if it determines that the seller has insulted any employee, member, or official of the Platform or violated any of the provisions and terms of this Agreement.

7- In all cases, the Platform reserves the right to suspend, cancel, or restrict your account or membership, prevent the completion of any payment or purchase order, or deny you access to the Platform at any time for any reason deemed appropriate by the Platform.

Article 5: Seller Obligations

1- completing the registration process on the Platform, you agree to have your contact information included in the Platform’s database and allow the Platform and its affiliates to share this information with users or display it on the Platform, in accordance with the Privacy Policy https://industry.com.sa/en/privacy_polices

2- The seller guarantees that copyrights, patents, trademarks, trade names, trade secrets, and any other rights published on the Platform, including written content, images, and videos, are owned by them. If these rights are owned by another party, the seller is obligated to provide all legal documents and licenses allowing them to use these rights. The seller also commits not to violate any third-party rights and will be solely responsible for any such violations.

3- The seller commits that they possess the legal licenses that allow them to sell, supply, distribute, export, or display products on the Platform without infringing on the rights of any third party.

4- The seller guarantees that all products listed on the Platform, as well as their images and details, are accurate, genuine, lawful, and not misleading or deceptive, and that they are licensed by the relevant authorities.

5- The seller and its affiliates are obligated to comply with all applicable laws and regulations governing their business, including those related to product safety, intellectual property rights, consumer protection, data privacy, competition laws, and ensuring there is no price manipulation.

6- The seller is prohibited from impersonating any person or entity or providing misleading information, whether for lawful or unlawful purposes. They are also prohibited from using the Platform’s services to defraud anyone, such as selling stolen or unauthorized products. The seller’s use of the Platform must be strictly for legitimate business purposes related to the sale of products.

7- The seller is fully responsible for ensuring that their products comply with the laws and regulations of the country or region in which they are sold, as well as applicable international agreements.

8- The seller is obligated to clearly state the terms related to payment, taxes, return and exchange policies, warranties, insurance, and shipping and storage conditions.

9- The seller must deliver the products as agreed and ensure that the delivered product matches the specifications displayed on their platform page. The seller must fulfill the contract with the buyer according to the agreed terms. If the seller fails to comply, the Platform reserves the right to suspend their account.

10- The seller guarantees that the products they list, along with their descriptions and images: 1) are accurate, legal, and true; 2) do not contain defamatory, threatening, harassing, obscene, offensive, or otherwise objectionable content; 3) do not include discriminatory or racist information; 4) do not violate any laws, Islamic Shariah, public morals, or the terms and conditions of this Agreement; 5) do not contain external links that conflict with our terms and conditions.

11- The seller will be in breach of this Agreement if they fail to deliver the order on time or if they deliver a defective or damaged product that leads to order cancellation by the buyer. If it is found that the cancellation was due to delivery delays or the delivery of a defective product that the buyer rejected without opting for replacement and instead chose to cancel the order, the seller will bear responsibility for the cancellation. A fine may be imposed on the seller, not exceeding the Platform’s commission for the canceled transaction.

12- If the seller repeatedly delivers defective or damaged products or consistently delays deliveries beyond the agreed times, this will be considered a serious breach affecting the seller’s credibility. This may result in a lower rating on the Platform, and in some cases, it may lead to contract termination and account closure without prior notice. In such cases, the contract will be considered automatically terminated.

13- The seller is entitled to receive the product payment after the product is delivered to the buyer and the return period has expired, or if the product is not subject to return policies. The payment will be processed twice a month, on the 15th and the last day of each month. If orders are delivered before the 15th, payment will be made on the 15th, and if delivered after the 15th, payment will be made on the last day of the month. The amount will be transferred to the bank account specified by the seller, and the seller will receive a notification of the transfer via the registered email.

14- The seller is obligated to specify the pickup location for products if shipping is to be handled by a shipping company. The shipping location must be one of the addresses registered in the seller’s account, based on the shipping preferences set during account setup.

15- The seller must specify the time needed to prepare the product(s) on the Platform to ensure they are ready for pickup by the shipping company at the agreed time.

16- The seller is fully responsible for any errors made on the Platform, including incorrect product listings, offering alternative unlisted products, inaccurate product descriptions, failure to meet the specifications stated on the product page, discrepancies between the displayed and delivered product quality, delivering defective products, listing illegal or unauthorized products, and delays or failure in delivering products. If the seller lists defective products, offers products that violate Shariah or the law, or includes false information, this will be considered fraud. The Platform reserves the right to take legal action against the seller and sue them if necessary, or if they cause harm. In such cases, this Agreement will be automatically canceled, and the seller’s account will be permanently closed. The Platform bears no responsibility for any damages, claims, compensation, costs, or expenses resulting from these errors, as the seller will bear full responsibility.

17- The seller must not manipulate ratings directly or indirectly, such as by leaving positive comments through associated accounts. The Platform reserves the right to delete any comments found to be fake or fraudulent to protect consumers from being misled.

~~Article 6: Violations and Prohibited and Illegal Products~~

1- If the Platform determines that there are unfulfilled orders by the seller, or if there are complaints from buyers or relevant authorities against the seller due to their failure to execute and deliver orders, refusal to fulfill orders, delivery of incorrect orders, engaging in illegal activities, or violating regulations, or if there are complaints from third parties about the seller, or if it is found that there are financial transactions that are unsound, irregular, or illegal according to the Platform’s discretion, the Platform has the right to suspend the seller's account immediately until it fully verifies the legitimacy of the seller’s transactions. Reactivating the account may require the seller to sign commitments to ensure that the violation does not recur and to release

2- the Platform from liability. In this case, the seller is obliged to respond to the Platform, and if there is no response, the Platform has the right to permanently suspend the seller’s account.

The Platform warns that if the seller sells illegal, prohibited, or non-compliant products with the applicable laws in the Kingdom of Saudi Arabia, Islamic Shariah, or public morals, the Platform will immediately restrict the seller’s account and suspend it temporarily or permanently without notice, at the Platform’s discretion. This includes any product banned by relevant authorities and any product that the Platform believes is in violation.

3- The Platform will make necessary efforts to limit any violations or breaches of regulations committed by the seller, whether explicitly or implicitly. However, this does not mean that the Platform is obligated to do so, as adding and removing products from the Platform is solely the seller's responsibility. The Platform’s role is limited to providing brokerage services by facilitating the technical connection between the seller and the buyer; therefore, the seller is solely responsible for the products or services they provide and for their immediate removal if they violate regulations or the User Agreement.

4- The seller agrees that all products handled, registered, and sold through the Platform must originate from the Kingdom of Saudi Arabia

Article 7: Third Parties

1- The Platform contracts with various other parties to support and optimally operate the Platform. For example, we contract with shipping partners to ship products and goods, as well as with electronic payment service providers to secure payment transactions for the seller and provide multiple payment options from these contracted parties. Additionally, we have contracts with hosting services for websites and applications to store content and data, ensuring the Platform operates continuously without interruption or loss of content or data.

2- The user authorizes us to engage with the contracted parties on their behalf and is bound by all contracts we enter into with these parties and any usage restrictions. The operations of these entities have become an integral part of the Platform’s operations. If the user objects to contracting with these entities, it indicates their unwillingness to fully benefit from the Platform’s services.

3- We may change the contracted parties from time to time for various reasons, and we may contract with new parties. In such cases, we will do so at our discretion without soliciting your opinion or obtaining your consent.

4- Third parties that are not contracted with us may assist us in providing Platform services by linking our services with theirs for mutual purposes, such as owners of other websites and applications, including social media sites. We may provide links to accounts on these sites, and clicking on these links will redirect the user to them. These entities follow their own policies, which may differ wholly or partially from the policies we adhere to on the Platform. Therefore, you should review these policies before using the services of these entities.

5- The Platform disclaims any legal responsibility for any direct or indirect, intentional or unintentional errors made by third parties providing services through the Platform. You use the services of these non-contracted parties at your own risk.

Article 8: Platform Responsibility

1- The Platform’s role is limited to providing a technical connection between the seller and the buyer. The Platform does not sell products or services itself; therefore, it is not responsible for the products or services provided by the seller.

2- The Platform makes reasonable efforts to ensure the accuracy of the information provided by the seller; however, it is not liable for any errors or lack of clarity in any of this information.

3- The Platform is not liable for any claims arising from errors, negligence, or shortcomings caused by the seller.

4- The Platform is not responsible for any claim, dispute, damages, or any liability arising directly or indirectly from the seller.

5- The Platform may experience interruptions from time to time, whether temporarily or permanently, for voluntary or involuntary reasons. Consequently, you release us from any legal liability in the event of a permanent or temporary cessation of the Platform or any of its services.

6- The user understands that no person or entity has the right to claim against the Platform for any lawsuit, claim, or compensation regarding the seller’s breach of any obligations, or for their negligence, misconduct, or errors in providing their products or services, as the Platform has its own independent legal entity, and the seller alone is responsible for any breaches of the agreement or applicable regulations.

Article 9: Access Restrictions to the Platform

If the Platform determines that the seller has breached any of their obligations outlined in this User Agreement or violated the laws, regulations, or rules related to the sale of products or services on the Platform, the Platform has the right—without needing to notify the seller—to suspend, terminate, or restrict their access to the Platform or their ability to register again. The seller has no right to claim any compensation or hold the Platform liable for this. The Platform also reserves the right to take all necessary legal actions and notify the relevant authorities of any violations committed by the seller if deemed necessary.

Article 10: Seller Responsibility

The seller commits to protecting the Platform from any damages it may incur due to the seller’s violation of the terms and conditions outlined in this Agreement or any applicable laws. The seller is also obligated to mitigate and prevent any harm that may occur to the Platform as a result of claims, losses, damages, or fees due to their misuse of the Platform or violations of the laws and the terms and conditions.

Article 11: Indemnities

1- The Platform does not provide any form of warranty or indemnity to any of its users or sellers, whether for damages arising from errors on the part of the seller or buyer or for any negligence on the part of the Platform, its employees, or its operators.

2- The user agrees to fully indemnify the Platform for any material or moral damages arising from illegal acts they commit through the Platform or generally from their use of the Platform or failure to comply with any of its terms and conditions or applicable laws.

Article 12: Intellectual Property

1- The user must respect the intellectual property rights of the Platform, which include, but are not limited to, the Platform itself, words, logos, images, designs, videos, audio content, technical ideas, icons, software, databases, and any symbols related to or displayed on the Platform.

2- The Platform and all associated rights are protected under intellectual property and trademark laws and are considered the exclusive property of the Platform and its affiliates. It is strictly prohibited to infringe upon or use these rights without written authorization or permission from the Platform.

3- The seller commits that they will not copy, download, reproduce, or republish any information, text, images, designs, audio content, videos, files, databases, or graphics published on the Platform, whether owned by the Platform, other sellers, or third parties, as this constitutes a clear violation of intellectual property laws and may result in the immediate suspension of the seller’s account, with the Platform retaining the right to seek damages.

4- If any right of the Platform or its intellectual property is infringed upon, the Platform will take the necessary actions regarding such violations.

5- The seller acknowledges that the Platform is not responsible for any infringement of their intellectual property rights and that it is their responsibility to protect these rights and respond to any violations by third parties.

6- By registering on the Platform, you grant the platform a license to use, display, publish, and translate the content you post on the Platform, using your name or trademarks for advertising purposes.

Article 13: Legal Notices

1- All legal notices required to be communicated according to Saudi regulations will be sent through the contact methods provided by the seller. The seller is obliged to communicate with the Platform through the Platform or their registered email, as no responses will be made to any other emails except in exceptional cases at the Platform’s discretion and after verifying the sender’s identity to protect the seller’s data.

2- The seller agrees to be contacted via email or through the sending of general or private messages within the Platform and is obliged to regularly check their inbox on the Platform. All correspondence within the Platform is considered legal and valid.

3- The seller consents to receive promotional messages and advertisements sent to their registered email on the Platform from time to time and has the right to request the cessation of such messages at any time.

Article 14: Data ProtectionYou acknowledge and agree that your use of the Platform, including the information sent to us or stored by us, is subject to our Privacy Policy at Https://Industry.Com.Sa/En/Privacy_polices

Article 15: Cookies and Other Tracking TechnologiesWe may use cookies and other technologies to facilitate and track your use of the services provided on the Platform.
For more information on this, please refer to https://industry.com.sa/en/privacy_polices

Article 16: Governing Law

This Agreement is subject to all relevant laws and regulations in force in the Kingdom of Saudi Arabia.

Article 17: Filing Complaints

1- If you encounter a problem or wish to file a complaint, you can contact us through our customer service team.

2- If the complaint is made by the buyer against the seller, the buyer will be connected with the seller to resolve the issue within a timeframe determined by the Platform. If no resolution is reached between the parties, the Platform will attempt to resolve the complaint and provide available solutions. If the buyer is not satisfied with any offered solution, they can approach the relevant authorities to file a complaint against the seller. In this case, the seller acknowledges and agrees that we will provide all information requested by the relevant authorities to resolve the dispute, while retaining the right to temporarily suspend your transactions on the Platform if necessary and at the Platform’s discretion.

3- The Platform disclaims responsibility for any complaint filed by the buyer against the seller, as when the buyer utilizes the Platform’s services, they enter into an independent contractual relationship with the seller, which is subject to the seller’s specific terms of sale. However, the Platform will make reasonable efforts to encourage the seller to respond to the buyer to resolve any disputes as outlined in the second clause of this section

Article 18: Order Cancellation Policy

1- The buyer has the right to cancel the order if there is a delay in delivery. In this case, the party responsible for the delay will be determined, and the responsible party will bear any potential fees, such as banking fees, shipping fees, and any other applicable charges.

2- The party responsible for the return of the order and for bearing the banking and shipping fees will be determined according to the following cases:

1- The seller is responsible for banking and shipping fees in the following cases:

1- If the products are damaged or defective due to the seller’s actions.

2- If the delivered products are incorrect or inaccurate.

3- If the products do not match the specifications.

4- If the order is delayed due to the seller’s actions.

2- The shipping company is responsible for the banking and return fees to the seller in the following cases:

1- If the products are damaged during transit due to poor shipping practices.

2- If the shipping company delays delivery beyond the specified time after receiving the shipment from the seller.

Article 19: Return and Refund Policy

If the buyer receives defective, damaged, or non-compliant products, they have the right to submit a return and exchange request. The seller must approve this request, and if the defects are due to the seller or manufacturing defects, the seller will bear the associated costs, including shipping fees, banking fees, and any additional costs that may arise. Upon receiving the returned shipment, the buyer is entitled to a refund of their money.

Article 20: Dispute Policy

If the seller rejects the return and refund request submitted by the buyer, the buyer has the right to open a dispute within 3 days. If the issue is not resolved between the seller and the buyer and recourse to the judiciary is required, the seller acknowledges and agrees that the Platform will provide all documents and materials in its possession to either party (seller or buyer) if requested to help reach a resolution to the dispute.

Article 21: Seller Payment Release and Processing Policy

1- After the buyer receives the shipment and 3 days have passed without submitting a return or refund request or opening a dispute, the amount becomes due to the seller and will be disbursed to the seller on the specified due date.

2- In the event of a dispute, if the decision is in favor of the seller, the due payment to the seller will be released.

Article 22: General Provisions

1- The Platform is the sole authority responsible for interpreting or explaining the provisions of this Agreement. Therefore, you should contact us immediately if any of these terms are unclear to you.

2- If any provision of this User Agreement is annulled, this will not affect the validity of the remaining provisions, which will remain in effect until further notice.

3- The Platform reserves the right to change these terms and conditions from time to time. We will notify you of any updates or amendments by publishing new terms and conditions, which will indicate the date of the last modification or update. Therefore, please review these terms and conditions periodically to stay informed of any changes.

4- If you object to any modifications made by the Platform to the terms and conditions, we kindly ask that you stop using the Platform immediately and delete your account. Your continued use of the Platform constitutes your acceptance of the terms and conditions of this Agreement and any modifications thereto.

5- If this User Agreement is translated into any other language, the Arabic language version shall prevail in all dealings.

Return & Refund Policy

Last Update : 07 Jul 2025 , 02:29 PM

Return Policy:

Refund Policy: