Return & Refund Policy

Last Update : 29 Jun 2025 , 11:45 AM

Exchange and Return Policy

We are a foundation paste manufacturer who strives to ensure the satisfaction of our valued customers. Therefore, we offer a flexible exchange and return policy to ensure a convenient and reliable shopping experience..

First: Return conditions

The customer can request a return of the product within7daysFrom the date of receipt.
The product must be in its original condition, unused, and unopened (if packaged)..
An invoice or proof of purchase must be attached..
Custom-made, opened, or used products cannot be returned..

Second: Replacement conditions

The customer can request a replacement of the product within5 daysFrom the date of receipt.
The product must be intact and unused or opened..
The customer bears the shipping costs if the reason for the exchange is due to a change of mind or an error in the order on the part of the customer..

Third: Cases in which a return or exchange is permitted

If the product is damaged or has a manufacturing defect.
If the wrong or different product is delivered as ordered.

Fourth: Application submission mechanism

Please contact us via:

Phone/WhatsApp
e-mail

We will respond within24-48hourWith clarification of the return or exchange steps.

Fifth: Refunds

The amount will be returned to the same payment method within a maximum period of7working daysFrom receiving and inspecting the product.
In case of cash on delivery payment, the bank transfer will be made after the customer confirms the bank account..